In line with the Australian Government’s announcement restricting all non-essential services due to the evolving situation regarding Coronavirus (COVID-19), we have been forced to close the Daintree Ecolodge effective from 24 March 2020. This decision is temporary and we will be monitoring advice from the government closely, but at this stage we’re planning to be closed for 2 – 3 months and will re-open to our loyal guests as soon as travel restrictions ease.
Our Reservations Department will be contacting guests directly and are working through the most immediate travel dates, as a first order of priority. Any impacted Daintree Ecolodge guests with stays until 30 June 2020, will be offered credit to travel at a future date (valid for 12 months from original check-in date) and refunds are applicable to bookings that meet our standard booking policy. We appreciate your patience and understanding as it may take us a few days to contact you.
We continue to be hugely grateful for your encouragement and support at what is a difficult time for everyone in the tourism industry. We look forward to welcoming guests back to our rainforest retreat, where the Queensland sun shines bright, as soon as possible.
Standard booking policy:
– Any cancellations made 31 days or more prior to arrival; no cancellation fees apply
– Any cancellations made 30 – 0 days prior to arrival; 100% cancellation fee applies
– Unused Services, no refund can be given for any unused services or early departures
Revised booking policy, as a result of COVID-19 – implemented 23/03/2020
For all stays until 30 June 2020.
– Guests are eligible to a one-time free date change valid for 12 months from original check-in date (or credit note)
– We are pleased to be able to honour existing rates on all postponements over the 12 month period
– If you choose not to put your booking into credit or don’t nominate a date change, our standard booking policy applies
Guests who booked via online travel agents (OTA) or other third-party travel professionals are advised to contact their booking provider for further information on their booking.
Thank you for your understanding and cooperation whilst we endeavour to protect our guests and community during this time. These are temporary measures and will be reviewed daily.
For any queries regarding your stay, please contact us at reservations@northernescape.com.au or +61 7 4777 7377.