Discover the Rainforest : Rainforest Roamer Find out More

Information

COVID-19 Policy Statement & Travel Advisory

Whilst we understand that you are wistfully dreaming of a rainforest retreat, for any travellers affected by Queensland border restrictions as a result of COVID-19 we hope that we can find an alternative date for your travels and look forward to welcoming you then.

 

Standard booking policy

  • Deposit of first nights’ accommodation cost taken at time of booking
  • Any cancellations made 31 days or more prior to arrival; no cancellation fees apply
  • Any cancellations made 30 – 0 days prior to arrival; 100% cancellation fee applies
  • Unused Services, no refund can be given for any unused services or early departures

 

Revised booking policy, as a result of COVID-19
For those guests from Queensland Government deemed COVID-19 hotspots. 

  • Guests can cancel 30+ days from original check-in date with no penalty
  • Guests are eligible to a one-time free date change valid for 12 months from original check-in date (or credit note)
  • We are pleased to be able to honour existing rates on all postponements over the 12 month period

 

Guests who booked via online travel agents (OTA) or other third-party travel professionals are advised to contact their booking provider for further information on their booking.

 

Please contact us on +61 (0)7 4777 7377 or reservations@northernescape.com.au to discuss alternate arrangements if we haven’t already spoken.